We are pleased to announce, in collaboration with the Program’s administrator, MCI/Rising Medical Solutions, the launch of an updated, HIPAA and HITRUST-compliant Portal through Vision, scheduled for early August 2025. This platform will enable claim submissions as well as accessing and tracking claim status. Further details regarding training will be provided shortly.
FYI and Reminder – We have added a few new team members in recent weeks including Ms. Michelle Alvarez (finance), Ms. Banx Drummond (administration), Ms. Jessica Turner (agency support), Mr. Robert Judon (claims, housing/vans), and Ms. Patricia St. John (timesheet processing). For specific inquiries, please refer to our Contact Us page.
As a friendly reminder, to help ensure efficient claim processing, please submit each claim only once – either by email, through the Program’s Portal, or via the third-party administrator’s Portal – to avoid duplicate submissions.
Need Spanish Language Translation? ¿Necesita traducción al español?
Si su familia necesita traducción al español, por favor contacte a Michelle Alvarez a continuación.
Need help with a specific topic and don’t know where to call? See the corresponding team members on the Contact Us page.
- Claim Inquiries
- Timesheets and Wage Benefits – no longer send to financing email.
- Program and Agency Agreements
- Case Management – Seek 1:1 support for complex matters that require additional research
- Claim Administrator (or prior Benefit Plan Administrator) processing issues – Submit your request to Razaz Ali.